Privacy Policy

Last updated: Feb 11, 2026

HarvardCare at Home (“we,” “us,” or “our”) is committed to protecting the privacy of our patients, website visitors, and all individuals who interact with our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website woundcareathomela.com or receive our home health care services in Los Angeles County, California.

As a Medicare-certified home health agency, we comply with the Health Insurance Portability and Accountability Act (HIPAA), California Consumer Privacy Act (CCPA), and other applicable privacy laws.

1. Information We Collect

A. Protected Health Information (PHI)

When you receive home health care services from us, we collect health-related information necessary to provide your care, including:

Name, date of birth, Social Security number, and contact information
Medical history, diagnoses, and current health conditions
Wound assessments, photographs, and treatment records
Physician orders and referral information
Insurance and Medicare/Medicaid information
Emergency contact information

B. Personal Information (Website Visitors)

When you visit our website or contact us, we may collect:

Name, email address, and phone number (when you submit a form or request information)
Mailing address (if you request printed materials)
Information you provide in messages or inquiries

C. Automatically Collected Information

When you browse our website, we automatically collect:

IP address and geographic location (city/region level)
Browser type, device type, and operating system
Pages visited, time spent on pages, and referring website
Cookies and similar tracking technologies (see Section 6)

2. How We Use Your Information

A. Healthcare Services

We use your protected health information to:

Provide wound care, skilled nursing, and therapy services in your home
Coordinate care with your physicians, specialists, and other healthcare providers
Process insurance claims and verify Medicare/Medicaid eligibility
Comply with legal and regulatory requirements
Contact you regarding appointments, care plans, and follow-up
Improve the quality of our services

B. Website and Communications

We use personal and automatically collected information to:

Respond to your inquiries and service requests
Send information you request about our services
Improve our website functionality and user experience
Analyze website traffic and usage patterns
Send newsletters or updates (only with your consent)
Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information or protected health information.

We may share your information only in the following circumstances:

A. For Treatment, Payment, and Healthcare Operations

Healthcare Providers: Your physicians, specialists, hospitals, and other providers involved in your care
Insurance Companies: Medicare, Medicaid, and private insurers for claims processing and payment
Business Associates: Companies that help us provide services (e.g., electronic health records, billing services) under HIPAA-compliant agreements

B. As Required or Permitted by Law

To comply with federal, state, or local laws and regulations
To respond to court orders, subpoenas, or legal processes
To report to public health authorities (e.g., disease reporting)
To prevent or address fraud, security issues, or technical problems
To protect the rights, safety, and property of HarvardCare at Home, our patients, or others

C. With Your Authorization

For uses not described in this policy, we will obtain your written authorization before sharing your information. You may revoke authorization at any time in writing.

4. Your Rights Under HIPAA

As a patient, you have the following rights regarding your protected health information:

Right to Access: You may request copies of your medical records. We will provide them within 30 days.
Right to Amend: You may request corrections to your health information if you believe it is inaccurate.
Right to an Accounting of Disclosures: You may request a list of certain disclosures we have made of your health information.
Right to Request Restrictions: You may request limits on how we use or disclose your information, though we are not required to agree to all requests.
Right to Confidential Communications: You may request that we communicate with you in a specific way or at a specific location.
Right to a Paper Copy: You may request a paper copy of this Privacy Policy at any time.
Right to File a Complaint: If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services. We will not retaliate against you for filing a complaint.

5. Your Rights Under California Law (CCPA/CPRA)

California residents have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Right to Know: You may request information about what personal data we collect and how we use it.
Right to Delete: You may request deletion of your personal information, subject to certain exceptions.
Right to Opt-Out: You may opt out of the sale or sharing of your personal information (note: we do not sell personal information).
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
Right to Correct: You may request correction of inaccurate personal information.

Note: HIPAA-covered health information is generally exempt from CCPA, but we honor these rights for non-health-related personal information collected through our website.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience:

A. Types of Cookies We Use

Essential Cookies: Required for website functionality (e.g., security, form submissions)
Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics)
Preference Cookies: Remember your settings and preferences

B. Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to:

View and delete cookies
Block all cookies or third-party cookies
Set preferences for certain websites

Note: Disabling cookies may affect website functionality and your user experience.

C. Do Not Track

Our website does not currently respond to “Do Not Track” browser signals. However, you may opt out of analytics tracking by using browser plugins such as Google Analytics Opt-Out.

7. Data Security

We take the security of your information seriously and implement safeguards including:

Encryption of sensitive data during transmission (SSL/TLS)
Secure electronic health record systems with access controls
Employee training on HIPAA compliance and privacy practices
Physical safeguards for paper records
Regular security assessments and updates
Business associate agreements with all vendors handling PHI

While we use industry-standard security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

8. Data Retention

We retain your information as follows:

Medical Records: We retain patient medical records for a minimum of 7 years from the date of last service, or longer as required by law.
Website Data: We retain website inquiry data for up to 3 years unless you request deletion.
Analytics Data: Aggregated analytics data may be retained indefinitely.

9. Children’s Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13 through our website. If you believe we have collected information from a child under 13, please contact us immediately.

Note: We may provide home health services to minors with parental/guardian consent, and health information is handled in accordance with HIPAA and applicable state laws.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., Medicare.gov, health resources). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will:

Update the “Last Updated” date at the top of this page
Post the revised policy on our website
For material changes affecting patients, provide notice as required by HIPAA

We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your information is handled, please contact us:

HarvardCare at Home
Privacy Officer
Los Angeles, California

Email: info@woundcareathomela.com
Phone: (323) 484-4440

To file a complaint with the federal government regarding our privacy practices, contact:

U.S. Department of Health and Human Services
Office for Civil Rights
Website: www.hhs.gov/ocr
Phone: 1-800-368-1019

This Privacy Policy is effective as of January 1, 2026.