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CONTACT HarvardCare AT HOME

Ready to start your care? We're here to help.

Have questions or need support? Contact our team to discuss your needs and next steps. We’ll help verify coverage and guide you through scheduling home health services.

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Monday - Friday: 8 AM - 8 PM Saturday - Sunday: 9 AM - 9 PM

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FAQs

Do you have questions?

Have questions about Wound Care at Home? Find answers below or reach out to our team anytime — we're here to help.

The fastest way to reach us is by calling (818) 940-5674. Our team is available Monday through Friday, 8:00 AM to 8:00 PM, and Saturday through Sunday, 9:00 AM to 9:00 PM. For urgent wound care concerns outside business hours, our on-call nurse can assist you. You can also submit the contact form on this page and we'll respond within one business day.

In most cases, we can schedule your first home visit within 24-48 hours of receiving a physician's referral. For urgent wound care needs, we offer same-day assessments when possible. When you call, let us know if your situation is time-sensitive and we'll prioritize your care.

Absolutely. Family members, caregivers, and even hospital discharge planners frequently contact us to arrange home wound care services. We understand that patients recovering from surgery or managing wounds may need assistance. Just have basic information ready: the patient's name, location, type of wound, and insurance details.

To help us serve you faster, please have the following information available: patient's full name and date of birth, current address, insurance card (Medicare, Medicaid, or private insurance), description of the wound or condition, and your physician's name and contact number. Don't worry if you're missing something - we can still get started and gather details later.

Yes, we offer free initial phone consultations to discuss your wound care needs and determine if our services are right for you. During this call, we'll answer your questions, explain our process, and help verify your insurance coverage. There's no obligation - our goal is to ensure you receive the best care possible.