Home Accessibility

Accessibility

Last updated: Feb 11, 2026

HarvardCare at Home is committed to ensuring digital accessibility for all users, including people with disabilities. We strive to provide a website experience that is accessible to the widest possible audience, regardless of ability or technology.

1. Our Commitment to Accessibility

We believe that all individuals deserve equal access to information about healthcare services. As a home health care provider serving seniors and patients with various health conditions in Los Angeles County, accessibility is particularly important to our mission.

We are committed to:

  • Providing an accessible website for all visitors
  • Ensuring people with disabilities can perceive, understand, navigate, and interact with our Website
  • Continuously improving the accessibility of our digital content
  • Training our staff on accessibility best practices

2. Accessibility Standards

Our Website aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines, developed by the World Wide Web Consortium (W3C), provide the foundation for web accessibility worldwide.

WCAG 2.1 is built on four core principles—websites should be:

  • Perceivable: Information and user interface components must be presentable to users in ways they can perceive
  • Operable: User interface components and navigation must be operable
  • Understandable: Information and the operation of the user interface must be understandable
  • Robust: Content must be robust enough to be interpreted by a wide variety of user agents, including assistive technologies

3. Accessibility Features

Our Website includes the following accessibility features:

Navigation and Structure

  • Consistent navigation throughout the Website
  • Clear page structure with proper heading hierarchy (H1, H2, H3, etc.)
  • Skip navigation links to bypass repetitive content
  • Descriptive page titles and clear link text
  • Logical tab order for keyboard navigation
  • Breadcrumb navigation for easy orientation

Visual Design

  • Sufficient color contrast between text and backgrounds (minimum 4.5:1 ratio)
  • Text can be resized up to 200% without loss of functionality
  • Content does not rely solely on color to convey information
  • Focus indicators visible for keyboard users
  • Responsive design that adapts to different screen sizes and orientations

Images and Media

  • Alternative text (alt text) for all meaningful images
  • Decorative images marked appropriately to be ignored by screen readers
  • Captions and transcripts for video content (where applicable)
  • No content that flashes more than three times per second

Forms and Interactive Elements

  • All form fields have associated labels
  • Clear error messages and instructions
  • Form validation that does not rely on color alone
  • Sufficient time to complete forms
  • Clear indication of required fields

Content

  • Clear, simple language appropriate for our audience
  • Readable font sizes (minimum 16px base)
  • Adequate line spacing and paragraph spacing
  • Content organized with lists and headings for easy scanning

4. Assistive Technology Compatibility

Our Website is designed to be compatible with the following assistive technologies:

  • Screen Readers: JAWS, NVDA, VoiceOver (Mac/iOS), TalkBack (Android)
  • Screen Magnification: ZoomText, built-in browser zoom
  • Voice Recognition: Dragon NaturallySpeaking, Voice Control
  • Keyboard Navigation: Full functionality available without a mouse
  • Switch Devices: Compatible with alternative input devices

5. Browser Compatibility

For the best accessible experience, we recommend using the latest versions of:

  • Google Chrome
  • Mozilla Firefox
  • Apple Safari
  • Microsoft Edge

Our Website is designed to work with accessibility features built into these browsers, including zoom, high contrast modes, and text-only viewing.

6. Known Limitations

While we strive for full accessibility, some areas may have limitations:

  • PDF Documents: Some older PDF documents may not be fully accessible. We are working to remediate these. If you need an accessible version of any document, please contact us.
  • Third-Party Content: Some embedded content from third parties (maps, social media feeds) may not meet all accessibility standards. We work with vendors to improve accessibility where possible.
  • Legacy Content: Older blog posts or pages may not meet current accessibility standards. We are conducting an ongoing review and remediation process.

7. Ongoing Efforts

Accessibility is an ongoing effort. We are committed to:

  • Regular accessibility audits of our Website
  • Testing with actual users who have disabilities
  • Training our content creators on accessibility best practices
  • Promptly addressing accessibility issues when identified
  • Including accessibility requirements in our vendor contracts
  • Staying current with evolving accessibility standards and technologies

8. Alternative Access

If you have difficulty accessing any content on our Website, we are happy to provide information in alternative formats:

  • By Phone: Call us at (323) 484-4440 and we will provide information verbally or arrange alternative formats
  • By Email: Email us at info@woundcareathomela.com and we will respond with the information you need
  • Large Print: We can provide printed materials in large print upon request
  • In Person: Our staff can assist you in person at scheduled appointments

9. Feedback and Assistance

We welcome your feedback on the accessibility of our Website. If you:

  • Encounter any accessibility barriers
  • Have difficulty using any part of our Website
  • Need information in an alternative format
  • Have suggestions for improving accessibility

Please contact us using any of the methods below. We take accessibility concerns seriously and will respond within 2 business days.

10. Filing an Accessibility Complaint

If you believe you have experienced discrimination due to accessibility barriers on our Website, you may:

  1. Contact Us First: We encourage you to contact us directly so we can address your concerns promptly
  2. File a Formal Complaint: You may file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights if you believe there has been discrimination

U.S. Department of Health and Human Services
Office for Civil Rights
Website: www.hhs.gov/ocr
Phone: 1-800-368-1019

11. Legal Compliance

This accessibility statement applies to woundcareathomela.com. Our commitment to accessibility supports compliance with:

  • Americans with Disabilities Act (ADA): Title III, which applies to places of public accommodation
  • Section 508 of the Rehabilitation Act: Standards for electronic and information technology
  • California Unruh Civil Rights Act: State accessibility requirements
  • WCAG 2.1 Level AA: International web accessibility standards

12. Contact Us

For accessibility-related questions, feedback, or assistance, please contact us:

HarvardCare at Home
Accessibility Coordinator
Los Angeles, California

Email: info@woundcareathomela.com
Phone: (323) 484-4440

When contacting us about accessibility issues, please provide:

  • The web page URL where you experienced the issue
  • A description of the problem
  • The assistive technology you were using (if applicable)
  • Your preferred method of contact

This Accessibility Statement was last updated January 1, 2026.